IT Service Desk Analyst (a)
Budapest
What you're going to do
At our office in Budapest, our interdisciplinary and international team is looking for an IT Service Desk Analyst with the option of working from home on certain days. You are the point of contact for inquiries from colleagues, partners, and clients. You ensure high client satisfaction, and are responsible for following our service level agreements. By collaborating with experienced system administrators and engineers, you can deepen your knowledge of current technologies. In our team, where commitment to service is always the first priority, the following responsibilities await you:
- Single point of contact (SPOC) for all IT-related enquiries and incidents
- Handling and resolving technical and permission issues related to Windows and MacOS
- Receiving, analyzing, and documenting tickets in our internal ticketing system for both internal and external customers
- Close collaboration with the global IT Solutions Team (L2 & L3 Support)
- Account and user management for internal employees and external customers
- Ensuring friendly, solution-oriented and service-oriented customer support at all times
What we're looking for
- Good knowledge of Windows and MacOS
- Strong technical affinity and enthusiasm for solving hardware/software/permission challenges
- Customer-oriented mindset and enjoyment of supporting both internal and external users
- Independent, structured, and reliable working style with strong analytical and solution-oriented thinking
- Very good knowledge of English; German is an advantage
Sharp minds, good vibes
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.
We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.
For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.
Judit Kaszab
Senior Talent Acquisition Manager
jobs@adnovum.hu