Team Lead Service Desk Cybersecurity (a)
100%
Budapest
What you're going to do
Are you passionate about cybersecurity, critical infrastructure and motivated by leading people in a fast-paced international environment? Do you enjoy building high-performing teams, improving operational processes, and helping analysts grow in their careers?
We are currently building a Security and critical infrastructure Support Team in our Budapest office (in-person attendance required). In this role, you will lead a team responsible for monitoring security alerts, supporting incident handling, and ensuring high operational quality across a 24/7 environment. In this role, you will be responsible for the following tasks:
People Management
- Leading, coaching, and supporting a team of Support Analysts
- Conducting performance reviews, career conversations, and development planning
- Supporting analysts in improving incident handling, communication, and escalation quality
- Ensuring consistent top-down and bottom-up information flow with leadership and the team
Operational Leadership
- Ensuring smooth daily operations and shift coverage in a 24/7 environment
- Overseeing alert monitoring, SLA adherence, prioritization, and documentation quality
- Acting as escalation point for complex or high-impact incidents
- Identifying process improvement opportunities and supporting operational excellence
- Improve the quality of service by exchange with operations team based in Switzerland
- Close exchange and planning with the managed services leadership team to ensure a high customer satisfaction
Strategy & Service Improvement
- Supporting operational scaling and shift model optimization
- Contributing to service improvement initiatives and best practices
- Maintaining awareness of cybersecurity trends, critical infrastructure and cloud based environments as well as customer expectations
What we're looking for
- Experience working in a high secure environment, Service Desk, or IT Support
- Previous leadership, mentoring, or coaching experience (formal or informal)
- Strong incident handling and escalation management skills
- Good understanding of:
- Profen IT fundamentals (networking, systems, logs)
- Service Desk processes, SLAs, and operational workflows
- Shift-based or 24/7 environments
- Language skills:
- English – strong working proficiency
- German – good working proficiency
Sharp minds, good vibes
We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.
As a great team, we empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other at any time, having an open door and contributing to an appreciating and trustful atmosphere. We always enjoy having a laugh, a coffee or a drink together!
Apart from our unique «one Adnovum» spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. Therefore, we actively encourage and support individual training opportunities.
We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for «all» in our job postings. At Adnovum, everyone is welcome.
For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.
Judit Kaszab
Senior Talent Acquisition Manager
jobs@adnovum.hu